Contacting Technical Support

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The HumanConcepts Technical Support Team is available to answer your questions and assist you in resolving technical issues. Please note that technical support fees may apply when contacting us.

Before contacting technical support please have the following information available:

  • Email address that the software is registered under
  • OrgPlus software version and build number
    • Click Start
    • Select Programs
    • Select HumanConcepts
    • Select OrgPlus <version number> System Info
    • Click on the Email button
  • Support and Maintenance plan number (If applicable)

Response Time: A support specialist will contact you by phone or e-mail, usually within one business day.  OrgPlus Enterprise and OrgPlus Enterprise OnDemand Support plan holders will be contacted with in 4 hours.
Please note that HumanConcepts may respond to your request with a requirement for additional information.

Hours of Operation*

HumanConcepts' Technical Support Team is available during the following times:

Monday- Friday
8:30 A.M. - 8:30 P.M. (EST), 5:30 A.M. - 5:30 P.M. (PST)

HumanConcepts' Technical Support is closed for business on the following Federal holidays:

Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the Friday after
Christmas Day
New Years Day

* HumanConcepts reserves the right to change holidays observed as well as Technical Support Department closures based on its sole discretion, to include but not limited to: Additional Federal Holidays observed, or natural disasters, acts of war, or any other event that is beyond HumanConcepts control that may result in company or departmental closure.

How to Contact Technical Support

Technical Support Services and Fees

HumanConcepts offers a variety of technical support options to best suit your needs

Support and Maintenance

If you are a Support and Maintenance plan holder, please refer to our Support and Maintenance Page for a listing of the technical services covered under your plan.

Free Technical Support

Free-of-charge Technical Support is available for all OrgPlus users. The following help is provided:

Additional assistance for technical issues within OrgPlus can be found in our support webpage.

Pay Per Instance Technical Support

Pay-Per-Instance Technical Support is available to all current version OrgPlus users who do not have a Support and Maintenance plan. If you are interested in purchasing a plan, please click here for additional information.

Pay-Per-Instance Technical Support is chargeable by credit card upon initial contact for support and covers the following needs (Please note this list is not all inclusive).

  • Software Errors
  • Data import Errors
  • Publishing Errors

Cost: $29.95 per instance* (For OrgPlus Desktop only)
Cost: $150.00 per hour (For OrgPlus Enterprise)
*An instance is defined as one supporting event per issue

Training

Training for all OrgPlus product users and administrators is available. We offer both on site and web-based training on our Desktop and Enterprise products for beginning and advanced users.

Click here to learn more about our training sessions.